Responsible for managing a remote customer support team to ensure smooth daily operations, efficient service delivery, and high customer satisfaction.

Plan and optimize service processes to improve team efficiency and reduce error rates.

Assist in task assignment and progress tracking to ensure timely completion of team responsibilities.

Monitor team performance (KPIs), regularly analyze customer satisfaction and feedback, and adjust strategies accordingly.

Oversee remote team communication, policy implementation, workflow management, and overall service quality.

Candidates with experience managing remote customer support teams are preferred.

Proficient English communication. Chinese is plus



Job summary
Looking for a Remote Customer Support Operations Manager to lead service teams, optimize workflows, and ensure high satisfaction. Bilingual preferred.