ob description


Job brief

We are looking for a passionate Costumer Service Intern. Your main goal for this role

will be to monitor each employee's work and provide excellent customer satisfaction to

the customers. As a Customer service intern, you will be responsible for contacting

customers and responding to their complaints in a professional manner.


Core Competencies

Fresh graduate/ students are welcome

Fluency in English (Additional languages are recommended)

Strong written and verbal communication skills

Excellent negotiation and sales skills.

A quick learner and exceptional ability to make decisions.

Ability to multitask, prioritise and manage time effectively

Ability to retain and recall important information Capacity to work independently and

proactively

High aptitude for following communication guidelines, procedures and policies


Duties and Responsibilities


Responding promptly to customer inquiries.

Keeping a proper record of the customers.

Maintaining a healthy relationship with the clients.

Providing the best possible solution to the queries of the customers.

Acknowledging and resolving customer complaints.

Managing large amounts of incoming calls and email